Refund policy

At Earth Sister, your health, comfort, and safety are extremely important to us. Due to
the nature of our products, we have strict hygiene policies in place.

Returns

For health and safety reasons, we will only accept returns if the product:
Is unused
Is in its original packaging
Is returned within 7 days of delivery

Unfortunately, we cannot accept returns or exchanges for products that have been
opened, used, washed, or removed from their original packaging.

Refunds

Once your return has been received and inspected, we will notify you whether your
refund has been approved.

If approved:
Refunds will be processed to your original method of payment.
Please allow 5–10 business days for the refund to reflect, depending on your bank
or payment provider.

Shipping costs are non-refundable unless the item received was incorrect or faulty.

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48
hours of delivery at [your email address] with:
Your order number
A description of the issue
Clear photos of the product

We will gladly assist in resolving the issue as quickly as possible.

Contact Us
If you have any questions regarding returns or refunds, please contact us at: admin@earthsister.co.za