Terms of service

Welcome to Earth Sister. By accessing or using our website and purchasing our
products, you agree to be bound by the following Terms of Service. Please read them
carefully before using our website.

1. General
Earth Sister provides reusable feminine hygiene products and related
accessories designed to support sustainable and comfortable period care. By
using this website, you confirm that:
You are at least 18 years old or have permission from a parent or guardian.
The information you provide is accurate and complete
You will use this website lawfully and respectfully
We reserve the right to update or modify these Terms of Service at any time
without prior notice.

2. Products & Availability
We strive to ensure that all product descriptions, images, pricing, and availability are
accurate and up to date. However:
Colours may vary
Product availability may change without notice
We reserve the right to discontinue products at any time
Earth Sister reserves the right to refuse or cancel orders if pricing or stock errors occur.

3. Pricing & Payments
All prices are listed in South African Rand (ZAR) unless otherwise stated. Payments
must be made in full before orders are processed and shipped. We use secure
third-party payment providers to process transactions. Earth Sister does not store your
payment information.

4. Shipping & Delivery
Delivery times are estimates and may vary depending on your location and
courier services.
Earth Sister is not responsible for delays caused by:
Courier issues
Weather conditions
Public holidays
Incorrect delivery information provided by the customer
Customers are responsible for ensuring their delivery details are correct at checkout.

5. Returns & Refunds
Due to the nature of our products and for health and safety reasons, we only accept
returns on products that are:
Unused
In their original packaging
Please refer to our Return & Refund Policy for full details.

6. Intellectual Property
All content on this website, including logos, branding, text, graphics, images, and
product designs, is the property of Earth Sister and may not be copied, reproduced, or
used without written permission.

7. Limitation of Liability
Earth Sister products are intended for personal use only.
While we aim to provide high-quality, safe products, Earth Sister will not be held liable
for:
Allergic reactions or sensitivities
Incorrect product use
Damages resulting from misuse or improper care
Customers are responsible for following all product care and usage instructions
provided.

8. Privacy
Your privacy matters to us. Any personal information collected through our
website will only be used for order processing, customer support, and
communication related to your purchase.
We do not sell or share your personal information with third parties unless
required by law or necessary to complete your order.

9. Governing Law
These Terms of Service are governed by the laws of South Africa.

10. Contact Us
If you have any questions regarding these Terms of Service, please contact us at: admin@earthsister.co.za